CurtainView — Support

TechnoBlest Inc. · We read every message.

support@curtainview.app
Write in English or Japanese. We usually reply within two business days.

If you are reporting something that looks wrong, it helps a lot to say which phone you have, which screen you were on, and what you expected to see instead.

Common questions

My phone says it can't scan rooms.

Room scanning needs a LiDAR sensor on iPhone, or ARCore support on Android. The app works without it: photograph the window, mark its four corners, and type the measurements. Everything after that is the same.

The curtain colour doesn't match the real fabric.

Turn on “Use the photo's colors as they are”. By default the app estimates the light you shot under and cancels it out, which is right most of the time — but a wrong estimate pushes the colour away from the real thing. If you already matched the colour in a photo app, turn the estimate off.

The photo went onto the wrong wall.

Rotate the 3D view so you are looking at the wall you want from inside the room, then tap. Walls between you and the room's interior are hidden, and a hidden wall cannot be tapped.

Where are my photos?

Inside the app. If you turn on “Also keep them in your device's photos”, the original is saved to your photo library as well — on Android, in a CurtainView album.

Can I use the wide-angle lens?

If your phone has one, yes — there is a Wide toggle on the camera screen. It helps when you can't step back far enough to get a whole wall in frame.

How do I change my ad consent?

In the EEA, the UK and Switzerland, the consent screen can be reopened from the app's settings. Anywhere else, you can reset or delete the advertising ID in your phone's own settings.

How do I delete my data?

Delete the app. Everything the app stored goes with it. Photos you chose to keep in your device's photo library stay there — delete those from the Photos app.

Privacy

See the Privacy Policy. Short version: we have no server and receive none of your data; the ads are served by Google AdMob, which collects what is listed there.